Mastering Telephony in ZOHO Recruit

In the fast-paced world of recruitment, timely communication is key. Zoho Recruit’s built-in telephony system empowers recruitment teams to seamlessly make and receive calls, track interactions, and manage call workflows — all within the applicant tracking system (ATS). In this post, we’ll explore everything you need to know about managing built-in telephony in Zoho Recruit.

🔧 What Is Built-In Telephony?

Zoho Recruit’s Built-in Telephony system provides integrated voice communication directly within the platform. It eliminates the need for third-party dialers or switching between apps to contact candidates or clients.

🧾 Key Features & Benefits

1. Manage Multiple Numbers
   Buy and use local, mobile, or toll-free phone numbers globally. Assign them for incoming or outgoing calls as per your team’s structure.

2. Credit-Based System
   The built-in telephony operates on a credit system (1 credit = $1). Credits are used for:

   • Maintaining phone numbers monthly

   • Recording call storage

   • Making incoming and outgoing calls

3. Auto Recharge
   You can set a minimum balance limit and auto-recharge credits when your balance dips below the threshold, ensuring uninterrupted service.

4. Call Recording & Storage
   Record both incoming and outgoing calls for quality assurance. Each account gets 1,000 free recording minutes, with paid upgrades for more storage (e.g., 50,000 minutes = 25 credits/month).

5. Call Flow Builder
   The Call Flow feature lets you design how incoming calls are routed:

   • Transfer to individual users or groups

   • Use IVR menus (Interactive Voice Response)

   • Leave voicemails

   • Play custom audio messages or hold music

6. Queue Management & Ringing Modes

   • Choose simultaneous or sequential ringing

   • Enable call queuing

   • Set ring timeouts and manage missed calls gracefully

📞 Making and Receiving Calls

• Outbound Calls:
  Telephony users can make calls using their assigned numbers with the option to record and mask caller IDs.

• Inbound Calls:
  Incoming calls follow the configured call flow, routed to users/groups based on availability and call logic.

• Call Logs & Call History:
  All call activities are logged and viewable in the Calls History tab, allowing recruiters to track, analyze, and follow up with ease.

🧑‍💻 Managing Telephony Users & Groups

• Assign users as telephony agents

• Group users into telephony teams like Sales, HR, or Support

• Configure permissions like outbound call access, custom caller ID, and call recording

🔐 Compliance and Monitoring

Recording calls must comply with local laws. Zoho Recruit allows:

• Scheduled auto-deletion of recordings (after 3 or 6 months)

• Real-time storage usage tracking via charts

✅ Getting Started

1. Navigate to Setup > Telephony > PhoneBridge > Installed > Built-in > Details

2. Buy credits and phone numbers

3. Configure call flows using the drag-and-drop builder

4. Assign users and groups

5. Start calling directly from your ATS!

🎯 Final Thoughts

Zoho Recruit’s built-in telephony is more than just a dialer — it's a communication control center tailored for recruiters. With advanced routing, recording, and real-time logs, it ensures that every candidate conversation is productive and traceable.

Are you ready to streamline your recruitment communication? Get started with Zoho Recruit's telephony and make every call count!