RingCentral + Zoho Recruit

Recruitment is a race against time—and a well-timed phone call can be the difference between placing the perfect candidate or losing them to a competitor. By integrating RingCentral, a cloud-based communication platform, with Zoho Recruit, you unlock a new level of efficiency and personalization in your hiring process. Let’s explore how this integration enhances communication, productivity, and overall candidate experience.

🔗 Why Integrate RingCentral with Zoho Recruit?

RingCentral provides VoIP (Voice over IP) capabilities with advanced calling features. When combined with Zoho Recruit’s ATS, recruiters can:

• Make and receive calls directly within the system

• Log calls automatically

• View caller details instantly

• Schedule follow-ups seamlessly

This integration creates a unified platform that reduces app switching, minimizes missed opportunities, and boosts recruiter responsiveness.

⚙️ How to Set Up RingCentral Integration in Zoho Recruit

Note: Only an Administrator can enable this integration.

📌 Step-by-Step Setup:

1. Navigate to Setup
   Go to Setup > Telephony > PhoneBridge.

2. Choose RingCentral
   In the PhoneBridge configuration page, select RingCentral as your provider.

3. Click Enable
   Wait for the RingCentral login screen to appear (don’t click elsewhere during the page refresh).

4. Login to RingCentral
   Use your RingCentral credentials. Choose your direct RingCentral number (avoid toll-free numbers).

5. Authorize the Connection
   Once authenticated, the integration is live for all users in your Zoho Recruit account.

📞 Using the Integration: Key Features

🪪 Business Card View on Calls

When you receive or make a call, a business card view pops up showing the contact’s:

• Name

• Role

• Related job openings or applications

• Previous interactions (emails, notes, etc.)

This gives you context before you even say hello.

📋 Automatic Call Logging

All calls are logged automatically in the To-dos module. Recruiters can:

• Add notes

• Assign follow-up tasks

• Review call history

This ensures accountability and consistency in communication.

📲 One-Click Dialing

No more manually dialing numbers! Just:

• Open a candidate or client record

• Click the phone icon next to their number

• RingCentral launches the call instantly

🔁 Follow-up Activities

At the end of a call, you can:

• Schedule a follow-up call

• Assign a task to yourself or a teammate

• Add detailed call descriptions

🌐 Browser Calling (WebRTC)

RingCentral browser calling allows you to make and receive calls directly within Zoho Recruit:

• No softphone required

• Supports mute, dialpad, and caller ID settings

• Works best with Chrome v29+ or Firefox v47+

✅ Benefits of the Integration

1. Boost Recruiter Productivity
   No toggling between systems or losing notes—everything happens in one place.

2. Enhance Candidate Experience
   By having instant context, you can personalize your conversations and build better rapport.

3. Never Miss a Call
   Missed call logs and reminders ensure no candidate slips through the cracks.

4. Maintain Compliance
   Log and store call notes or descriptions for audit and performance tracking.

🚫 How to Disable the Integration (If Needed)

Only administrators can disable the integration.

• Go to Setup > Telephony > PhoneBridge

• Click Disable next to RingCentral

• Note: Existing call logs remain, but you can no longer make or receive calls via RingCentral

📝 Final Thoughts

Integrating RingCentral with Zoho Recruit gives your team the communication power of a call center—inside your recruitment platform. It’s designed for modern recruiting teams that value speed, accuracy, and a seamless workflow.

Whether you’re a solo recruiter or managing a team, this integration helps you move faster and smarter. It's time to stop dialing and start connecting.