Customer: Miska Enterprises [Multi-Brand Retail]

Case Study: Zoho Analytics–Based Inventory Reconciliation & Reporting Layer

Description: Building a centralized SKU level product master, inventory ledger, and three tier dashboard suite on Zoho Analytics and Zoho Creator to give a multi brand, multi store retailer real time visibility into stock, sales, and reconciliation, while retaining its existing billing and inventory systems.

The customer needed a reporting, reconciliation, and data visibility layer that could sit on top of its existing billing and brand systems, unify data from multiple brands and store locations, and give management a single, trustworthy view of stock and revenue.

Zoho Products Used: Zoho Analytics, Zoho Creator

Key Takeaways:

●  A single SKU/article-number master became the backbone linking every inventory, sales, and reconciliation record

●  Barcode scan-based audits replaced manual stock counts with a structured scan-and-match workflow

●  Automated and manual ingestion pathways ensured no brand or store was left out of the reporting layer

●  Three-tier dashboards (store, brand, management) gave every role the view relevant to them, without technical skills required

The customer operates multiple brands across multiple store locations, with sales and inventory data scattered across separate billing systems, brand systems, and manual records. Reconciling physical stock against system records was manual and error-prone, and management lacked a consolidated view of stock health, revenue, and reconciliation status across the business.

By deploying a Zoho Analytics–based reporting layer alongside a Zoho Creator scanning and manual-capture app, the organization is centralising product data, automating data ingestion from brand and billing systems, and building a barcode-based reconciliation process — with the goal of a full month-end reconciliation cycle completed within seven days and stock-receiving events reflected within one to two days.

Customer Quote:

[Placeholder — to be added once available from Miska Enterprises]

●  Sales, inventory, and product master data lived in separate billing and brand systems with no unified layer.

●  No single, reliable identifier tied inventory, sales, exchanges, and reconciliation together across stores.

●  Manual stock counts during physical audits were slow and prone to missed or misplaced items going undetected.

●  Exchanges and returns risked distorting revenue and stock figures when not clearly separated from true sales.

●  Cash invoices and offline transactions were not always captured by the billing software at point of sale.

●  Management had no consolidated, role-appropriate view across brands, stores, and reconciliation status.

The team assessed Miska Enterprises' existing setup and found:

●  Fragmented Data: Sales, inventory, and product data existed across multiple brand and billing systems with inconsistent identifiers.

●  Audit Gaps: Physical stock counts relied on manual entry, with no structured way to flag missing or misplaced SKUs.

●  Revenue Ambiguity: Exchanges and returns weren't consistently distinguished from sales, risking inflated gross revenue figures.

●  Visibility Gaps: No dashboard existed that gave store staff, brand managers, and central admin each the view relevant to their role.

Zoho Analytics was selected as the reporting and reconciliation layer, paired with Zoho Creator for scanning and manual-capture workflows, because both could be configured to ingest from existing systems without requiring changes to the client's core billing software.

●  Product Master: Centralised SKU/article-number master covering style, size, colour, category, sub-category, and brand — the single key every other module links to.

●  Inventory Ledger: SKU-level tracking of opening, closing, and current stock across all stores and brands, with multi-dimension breakdowns and a consolidated stock view.

●  Sales & Exchange Reporting: Clear separation of sales from exchanges/returns, with negative/positive quantity adjustments tracked on both legs, plus commission, discount, and channel-wise revenue reporting.

●  Reconciliation Module: Barcode scan-based physical audits via Zoho Creator, matched against system stock at the SKU level, with unscanned-item detection and variance reports by store, category, brand, and article number.

●  Zoho Creator Scanning App: Mobile-and-desktop app for receiving and dispatch scans, feeding the inventory ledger in real time with automated notifications.

●  Custom Data Automation: RPA-based extraction of invoice- and line-item-level data (including quantity adjustments and discounts) from billing software, scheduled to run automatically with error logging.

●  Dashboards: Three-tier suite — store-level, brand-level, and consolidated management dashboards — with interactive filters and drill-down by category, size, colour, brand, store, and date.

●  Export & Access: One-click Excel/PDF export with configurable columns, and role-based access so store, brand, and central admin users see only what's relevant to them.

The project is being delivered as a fixed-scope, 195-hour engagement over a two-month schedule, covering:

●  Connecting Zoho Analytics to brand and billing systems (automated and manual ingestion).

●  Building the centralised product master and SKU-level inventory ledger.

●  Configuring sales, exchange, and cash-invoice reporting.

●  Building the barcode-based reconciliation module and Zoho Creator scanning app.

●  Setting up the custom data-automation workflows for invoice-level extraction.

●  Building the three-tier dashboard suite, export capabilities, and role-based access.

●  UAT on test records ahead of go-live.

Customer Quote:

[Placeholder — to be added once available from Miska Enterprises]

With the solution now live, the system is operating against the following targets defined in the Statement of Work:

●  Reconciliation Speed: Full month-end reconciliation cycle within seven days of period close.

●  Stock Accuracy: Receiving events reflected in inventory within one to two days, reducing the lag between physical and system stock.

●  Audit Coverage: Barcode scan-based audits with automatic unscanned-item detection, replacing manual count entry.

●  Revenue Clarity: Clear separation of true sales from exchanges/returns, with net and gross revenue visible side by side.

●  Visibility: Role-appropriate dashboards giving store staff, brand managers, and central admin a consolidated view across all brands and stores.

Measured performance figures (e.g. actual reconciliation turnaround, adoption rates) can be added here once available.

Partner Name: FusionHawk Private Limited
Zoho Partner Tier  Logo: 

Email: info@fusionhawk.io

CTA: www.fusionhawk.io