Blog categorized as ZOHO

Challenges of Manual Leave Management

❌ Delayed leave approvals
❌ Policy inconsistencies
❌ Payroll miscalculations

Zoho People’s Leave Management Features

✅ Custom Leave Policies – Create rules for paid, sick, and casual leaves
✅ Automated Approvals – Multi-level approval workflows
✅ Self-Service Leave Req...

Artificial intelligence (AI) is transforming the way businesses operate, and Zoho is at the forefront of this revolution. At Zoho Day 2025, the company introduced a game-changing development: Zia AI Agents—a suite of intelligent, task-specific AI-powered assistants designed to streamline business op...

Managing social media on the go just got better with the redesigned Zoho Social mobile app! Whether you're a digital marketer, social media manager, or business owner, Zoho Social now offers a seamless experience with powerful new features to elevate your social media marketing strategy.

What’s New i...

In an increasingly digital world, password management has become a critical aspect of personal and organizational security. Zoho Vault, a trusted password management solution, empowers users to secure their sensitive data with advanced features, seamless integrations, and robust encryption. In this ...

In today’s data-driven world, collecting meaningful insights from your audience is critical for businesses, researchers, and organizations. Zoho Survey, a leading online survey platform, enables users to create, distribute, and analyze surveys with ease. With features like customizable templates, in...

Small and medium-sized businesses (SMBs) often face challenges competing with larger corporations that have deeper pockets and access to sophisticated tools. However, the digital revolution and affordable technology have leveled the playing field. Zoho, a leading business ...

In today's fast-paced business landscape, managing human resources effectively is crucial for success. From ensuring smooth recruitment to maintaining employee engagement and compliance, HR teams face numerous challenges. Zoho People Plus emerges as a powerful, all-in-one solution to addre...

In an age of digital transformation, businesses are constantly looking to streamline operations, reduce overhead, and maintain a competitive edge. Robotic Process Automation (RPA) is one of the key technologies driving these changes, and Zoho RPA stands out for its user-friendly ...

Customer support teams handle a large number of repetitive tasks daily, from assigning tickets to setting response reminders. Zoho Desk’s Automation Suite is designed to streamline these tasks, enabling your team to focus on complex issues rather than routine operations. In this guide, we’ll explore...

Artificial Intelligence (AI) is transforming customer support, enabling teams to deliver faster, more accurate, and personalized service. Zoho Desk’s AI-powered Zia Assistant is designed to help support agents by automating tasks, analyzing customer sentiment, and providing contextual recommendation...

In today’s fast-paced world, customers expect quick responses from support teams. A timely response can be the difference between a satisfied, loyal customer and a frustrated one. Zoho Desk provides tools and features specifically designed to reduce response times, helping businesses deliver excepti...

An engaging knowledge base is essential for any company aiming to improve customer support and provide valuable self-service options. With Zoho Desk, creating well-crafted content allows you to empower customers, reduce support requests, and build a more interactive support experience. This guide wi...

For customer support teams, understanding performance metrics is crucial for maintaining high service standards and meeting customer expectations. Zoho Desk’s analytics and reporting tools provide insights into key performance indicators (KPIs), helping teams measure success and identify areas for i...

Customer satisfaction is the cornerstone of successful customer support, and gathering feedback is essential to understanding and meeting customer expectations. Zoho Desk’s feedback tools provide an effective way to capture customer sentiment, identify areas for improvement, and make data-driven dec...

In today’s customer-centric world, personalization is key to standing out in customer support. Personalizing support interactions shows customers that they are valued, understood, and important to your business. Zoho Desk offers several tools and features that allow teams to create a customized, mem...

Service Level Agreements (SLAs) are essential for maintaining high customer satisfaction by setting clear expectations for response and resolution times. With Zoho Desk’s powerful SLA management tools, support teams can create and enforce SLAs that help agents prioritize tickets, ensure timely respo...

Zoho Desk offers flexible pricing plans to suit a range of business needs, from small teams to large enterprises. Understanding each plan and the features it includes can help you choose the best fit for your organization. In this guide, we’ll break down Zoho Desk’s pricing tiers to help you find th...

Zoho Desk is a powerful tool for managing customer support, offering features that streamline ticket management, enhance customer interactions, and improve overall efficiency. If you're ready to get started with Zoho Desk, this guide will walk you through the sign-up process, step-by-step, so you ca...